Rayconn Electronics Co., Ltd.

To obtain approval of product return to Rayconn Electronics, customer needs to follow our return procedures below:

1. Complete "Defective Return Form" or email to obtain "Return Material Authorization (RMA) Number", "Authorized Shipping Account Number" and a shipping address label of Rayconn Electronics Return Center.

2. Indicate clearly the above "Return Material Authorization (RMA) Number" and "Authorized Shipping Account Number" on a tag attached on the return product and dispatch the product to the stated shipping address....

* Product that has been modified by the user.
* Product was not installed or maintained according to manual or specification accompanied.
* Product was subject to unusual physical or electrical stress, misuse, or negligence.
* Product was non-defective or product defect was not related to Rayconn Electronics product functionality, including third-party modifications.
* Other damages caused after receipt of product by customer.
 

Rayconn Electronics will replace or repair defective products within seven working days upon our approved inspection of the returned product(s); if replacement or repair is not available, we will credit buyer¡¯s account or provide cash refund. Rayconn Electronics will cover shipping cost for the return of defective product(s) to our Shenzhen China office, and will be responsible for shipment of replacement products from our China factory to buyer¡¯s address.

Rayconn Electronics will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.
 

1. Outgoing bank charge should be covered by the customer. A short amount wired will be result in corresponding q¡¯ty deduction to cover our loss.

2. Pls state our proforma invoice number in your T/T remittance slip for our quick finding of your payment. Thank you for your cooperation.

1. T/T in advance (Telegraphic Transfer) for the following:

1) new customer

2) small order or sample order...

We send samples for free via customer’s freight account by freight collect. Acceptable freight accounts include FEDEX; UPS; TNT and DHL. (Note: Most LEDs can be sent for free if q’ty is within 1-10pcs, some need to be charged. It depends on the cost of samples. Please contact the sales person for detail)

If you do not have such account, we can send by TNT. TNT will ask you to confirm the sample shipment and freight costs before upon our shipping instruction. Then we send samples upon your confirmation forwarded to us by TNT.

This policy is made to reduce our huge spending on samples. It’s quite a big cost in a year. Thanks for your understanding.
 

1. Select product

2. Send us an online enquiry or by email

3. We quote and prepare samples if necessary...